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Q: What to do if my email messages are unanswered?

A: We do answer all emails as soon as possible! If a spam filter filters out our emails at your side, we cannot do too much. If you do not receive an answer to your email within 24 hours, please check your spam folder, you may find our email there. Or you may want to try contacting us from another email address. (of another email provider). If nothing helps you may try to send us another email with your question, provide a fax number, and we will answer your question via fax.

Q: Can I play Mood Pictures movies on my iPad or Android tablet?

A: If MP4 format is available for the choosen movie, you can play the purchased movie on your iPad or your Android tablet. If you have an Android tablet, you can download the movie file to your tablet and you can watch it as many times as you want. If you have an iPad, you can watch the movie, but you have to use a download application to save the movie file to your iPad for later use.

Q: I cannot place an order OR I cannot join your membership site.
A: Please send us as many details as possible. In case of chrome you may have to enable cookies.
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Q: Why is my order declined?
A: Please send us the time of your order attempt, and we will look up the exact reason of the declined order.

Q: I cannot unsubscribe from your newsletter.
A: You may need to enable cookies OR if you don'T succeed, please send us your request, and we will remove you manually from our mailing list.

Q: I cannot download any video in my membership.
A: Please try logging out and logging in again.

Q: Can I be a model in your videos?
A: If you are a female, please send your application to our support address. If you are a male, then currently we cannot offer you any opportunity. Sorry.